Frequently Asked Questions
Everything you need to know about shopping with Onward Reserve.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically arrives within 3-7 business days depending on your location.
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of purchase for a full refund.
How do I determine my correct size?
Each product page features a detailed size guide. Our clothing generally follows a classic fit, but we recommend checking specific measurements for our performance and tailored lines.
Do you offer international shipping?
Currently, we only ship to addresses within the United States. We are looking into expanding our shipping capabilities in the near future.
Can I return an online order to a physical store?
Yes, online orders can be returned to any Onward Reserve retail location. Please bring your order confirmation email or packing slip to facilitate the process.
How should I care for my performance fabrics?
To maintain the quality of our performance gear, we recommend machine washing cold with like colors and tumble drying on low. Avoid using fabric softeners or bleach.